Welcome to Adorable Stuff! By placing an order with us you agree to the following terms and conditions. Our business is based in India, and these terms are designed to ensure clarity and protection for both our customers and our business.
1.1 Booking: You can enquire and book with us through our official Instagram page, WhatsApp or our website.
1.2 Response Time: We aim to reply to all queries within 24 hours on working days. Response times on WhatsApp and other third-party apps may vary.
1.3 Technical Issues: We are not responsible for communication delays caused by technical issues with Instagram, WhatsApp or other platforms.
1.4 Official Communication: Only written communication by email to or from our official email address, info@adorablestuff.in, is treated as official for any request, notice, claim or agreement under these terms. Phone calls, WhatsApp, Instagram and other third-party channels are for convenience only, and nothing said or agreed there is binding on us unless we confirm it in writing by email.
2.1 Pickup Charge: A flat doorstep pickup charge of ₹200 is paid at the time of booking. It is separate from the product price and is not adjusted in the final bill.
2.2 Product Payment: The full product price is payable before production begins. In some cases we may agree in writing to accept part payment, with the balance due before dispatch. The shipping charge is due before your piece is dispatched.
2.3 Start of Production Timeline: The production timeline begins from the date we receive payment for the product.
3.1 Estimated Time: Our usual production time is 8–12 weeks from the date in clause 2.3. This is an estimate, not a guaranteed delivery date.
3.2 Reasons for Delay: Preserving natural flowers is a hand-made process that depends on factors outside our full control, including the condition of the flowers received, weather and humidity, resin curing and any rework needed to protect your flowers, and seasonal order volumes. For these reasons we cannot guarantee a maximum completion period.
3.3 Our Commitment During a Delay: If your piece takes longer than the estimated time, we will email you an honest explanation of the reason and a new expected date, and we will send you an update at least every 30 days until it is dispatched. We will treat completing and delivering your piece as a priority.
3.4 No Cancellation or Refund for Delay: A delay does not by itself entitle you to cancel your order or receive a refund. This does not affect your rights under clause 11.4.
4.1 Unique Nature of Products: Each piece, especially those involving flower preservation, is unique. Variations in colour, texture and appearance are natural and are to be expected.
4.2 Preparedness of Materials: Customers sending pre-dried flowers must ensure they are completely free of moisture. We are not responsible for mould or degradation caused by improperly prepared materials.
4.3 Third-party Additions: Any third-party items you ask us to include, such as lights or decorative elements, are your responsibility. We are not liable for defects in or damage to these items.
4.4 Artistic Design: Every keepsake is designed by hand around the flowers and belongings we receive. Our artists may change the layout, arrangement and design, and choose which flowers and items to use, so that your keepsake turns out as beautiful as possible.
4.5 Natural Condition of Materials: Flowers and other natural materials can wilt, discolour, rot or decay over time, including before and during production. Items too damaged to preserve may not be used. We are not responsible for loss or deterioration caused by the natural condition or age of the materials received.
4.6 Approval Before Dispatch: Before dispatch we will share photos or a video of your finished piece. Please tell us by email within 3 days if anything is wrong. If we do not hear from you within that time, the piece is treated as approved.
4.7 Unused Flowers and Belongings: Flowers and belongings not used in your keepsake are kept for 7 days after delivery. You may ask for them to be returned within that time by writing to our official email, info@adorablestuff.in, at your shipping cost. Requests made by phone or through other channels are not accepted. After 7 days, we may dispose of them.
4.8 Photos of Items Sent: Before sending your flowers and belongings to us by courier, please send us clear photos of everything you are sending. You may share them on any of our channels, but email to our official address, info@adorablestuff.in, is preferred as it is our official record. If there is any dispute about your order, we will use these photos, together with our own records, to find out what happened and work out a fair solution. If no photos are sent, our own records of what we received will be used.
4.9 Order Identification: Your flowers and belongings are kept and worked on under your order number at every stage. Each finished piece carries a label with that number.
4.10 Change in Appearance: Preserved flowers change in colour, size and texture as they are dried, restored and set in resin. They will not look exactly like fresh flowers or earlier photos. A difference in appearance is not proof that the flowers are not yours.
4.11 Claims After Delivery: Any concern about the contents of your piece must be raised by email within 7 days of delivery, with photos. Once you have approved the piece under clause 4.6, its contents are treated as accepted.
5.1 Our Mistakes: If we send you the wrong piece, or damage your flowers through our own error, we will fix or remake your piece at no extra cost. If your original flowers cannot be recovered, we will offer you a replacement keepsake of equal value instead.
5.2 Return of a Wrong Piece: If you receive a piece that is not yours, you must return it to us. We will arrange and pay for its pickup.
6.1 Payment When Ready: Once we tell you your piece is ready, please pay any balance and the shipping charge within 7 days so that we can dispatch it. We will send you reminders.
6.2 Storage and Disposal: If the balance is still unpaid 14 days after our final written notice by email, we may dispose of the piece and any remaining flowers, and we will then be unable to deliver or return them.
7.1 All Sales Final: Because every piece is custom-made, all payments are non-refundable, and an order cannot be cancelled once production has begun.
8.1 Shipping Costs: Shipping and delivery charges are paid by the customer.
8.2 Courier Delays and Damage: We are not liable for delays, damage or loss caused by courier companies. We will help you raise a claim with the courier where possible.
9.1 Use of Photos: We may photograph finished pieces and share them on social media and other platforms.
9.2 Your Personal Photos and Names: Pieces that contain your personal photographs or names are shared publicly only with your permission. You can withdraw that permission at any time by email.
10.1 Decorative Use: Our products are intended for decorative purposes only. Please avoid exposing them to extreme heat, direct sunlight or moisture.
10.2 Warranties: We disclaim all implied warranties, including warranties of merchantability or fitness for a particular purpose.
10.3 Limit of Liability: To the maximum extent permitted by law, our total liability arising from any order or these terms is limited to the amount you paid for that order. Except as set out in clause 5.1, we are not liable for any indirect, incidental, special or consequential loss.
11.1 Governing Law: These terms, and any dispute arising out of or in connection with them or any order, are governed by the laws of India.
11.2 Jurisdiction: Subject to clause 11.4, the courts at New Delhi, Delhi have exclusive jurisdiction over any dispute arising out of or in connection with these terms or any order.
11.3 Amicable Settlement and Arbitration: The parties will first try to settle any dispute through good-faith discussion. If it is not resolved within 30 days of written notice by email, it will be referred to arbitration by a sole arbitrator agreed by both parties under the Arbitration and Conciliation Act, 1996. If the parties cannot agree, the arbitrator will be appointed in accordance with that Act. The seat and venue of arbitration is New Delhi and the language is English.
11.4 Consumer Rights Preserved: Nothing in these terms restricts any right you have as a consumer under the Consumer Protection Act, 2019, including the right to file a complaint before the appropriate Consumer Disputes Redressal Commission.
11.5 Indemnity: You agree to indemnify Adorable Stuff against claims, losses and costs arising from your breach of these terms, misuse of the products, or the supply of improperly prepared, unlawful or infringing materials.
12.1 Grievance Officer: Aastha Arora, info@adorablestuff.in. Complaints are acknowledged within 48 hours and resolved within 30 days.
13.1 Expected Conduct: We expect respectful communication with our team. If a customer sends abusive, threatening or harassing messages, we may issue a warning and, if it continues, stop responding on non-official channels. Our official email remains open for your order.
13.2 Defamation: We reserve the right to take legal action against false and defamatory statements made about Adorable Stuff or our team.
14.1 Unforeseeable Events: We are not liable for failures or delays caused by events beyond our reasonable control, such as natural disasters, pandemics, strikes or government action.
15.1 Changes to These Terms: We may update these terms from time to time. The version in force when you placed your order applies to that order.
15.2 Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions remain valid and enforceable.
16.1 Acceptance of Terms: By placing an order or paying the booking charge, you agree to these terms and conditions.