Welcome to Adorable Stuff! You fully agree to the following terms and conditions by placing an order. Our business is based in India, and these terms are designed to ensure clarity and protection for both our customers and our business.
7.1 Governing Law. These Terms and Conditions, and any dispute, controversy or claim (including any non-contractual dispute or claim) arising out of or in connection with them, their subject matter, formation, performance or termination, shall be governed by and construed in accordance with the laws of India.
7.2 Exclusive Jurisdiction. Subject to Clause 7.4 below, the courts and tribunals of competent jurisdiction at New Delhi, Delhi shall have sole and exclusive jurisdiction to entertain, try and determine any suit, dispute, difference or claim arising out of or in connection with these Terms or any order placed with Adorable Stuff, and each party irrevocably submits to the exclusive jurisdiction of such courts and waives any objection on the grounds of venue or forum non conveniens.
7.3 Dispute Resolution and Arbitration. In the event of any dispute, difference or claim arising out of or in relation to these Terms or any order, the parties shall first endeavour to settle the same amicably through mutual discussion in good faith. If such dispute is not resolved within thirty (30) days from the date on which one party gives the other written notice of the dispute, the dispute shall, subject to Clause 7.4, be referred to and finally resolved by arbitration by a sole arbitrator appointed by Adorable Stuff, conducted in accordance with the Arbitration and Conciliation Act, 1996, together with any statutory modification or re-enactment thereof for the time being in force. The seat and venue of arbitration shall be New Delhi, the language of the arbitration shall be English, and the arbitral award shall be final and binding upon the parties.
7.4 Consumer Rights Preserved. Nothing in Clauses 7.2 or 7.3 shall restrict, waive or curtail any statutory right available to a person qualifying as a “consumer” under the Consumer Protection Act, 2019, including the right to institute a complaint before the District, State or National Consumer Disputes Redressal Commission having territorial jurisdiction as provided under that Act.
7.5 Limitation of Liability. To the maximum extent permitted by applicable law, the total aggregate liability of Adorable Stuff arising out of or in connection with any order or these Terms, whether in contract, tort (including negligence), under statute or otherwise, shall not exceed the total amount actually paid by the customer for the specific product or order giving rise to the claim. Adorable Stuff shall not, in any event, be liable for any indirect, incidental, special, punitive or consequential loss or damage, including loss of sentiment, loss of profit, or the loss of, or damage to, the customer’s original flowers or materials, howsoever arising.
7.6 Indemnity. The customer agrees to indemnify, defend and hold harmless Adorable Stuff, its proprietor, employees, agents and representatives from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with the customer’s breach of these Terms, misuse of the products, or the supply of improperly prepared, unlawful or infringing materials.
10.1 Respectful Interaction: We are committed to fostering a respectful and positive online community. All customers, followers, and visitors to our social media platforms are expected to engage respectfully with our content and discussions. Disparagement, including but not limited to false allegations, defamation, or abusive comments directed towards Adorable Stuff or its employees, is strictly prohibited.
10.2 Reporting and Response to Inappropriate Conduct: If any inappropriate or harmful content is posted on social media or other online platforms concerning Adorable Stuff, we encourage users to report this to us immediately via our designated contact points (e.g., official email info@adorablestuff.in or direct message on social media).
10.3 Actions Against Misconduct: Upon receiving a report or noticing any disparaging content, Adorable Stuff will take the following steps:
10.4 Cooperation with Law Enforcement: We may disclose information about the posters of defamatory content to law enforcement authorities if such disclosure is necessary to comply with lawful requests or applicable regulations.
10.5 Prevention and Education: Adorable Stuff will conduct regular reviews of our social media interactions and provide guidance on respectful and safe communication practices to our community, aiming to prevent instances of abuse and defamation.
10.6 Finality of Actions: Decisions made by Adorable Stuff in response to breaches of this clause are final, subject to applicable laws. Actions taken under this clause will be at the sole discretion of Adorable Stuff, considering the nature and severity of the incident.
11.1 Expected Customer Conduct: We value our relationship with our customers and strive to provide the highest level of service. Customers are expected to communicate with our staff respectfully and patiently. Harassment, abuse, or accusations without merit directed towards Adorable Stuff or its employees are not tolerated and may lead to the suspension or termination of services and legal actions if necessary.
11.2 Reporting and Response Protocol: Customers with concerns or complaints regarding their orders are encouraged to contact us through the official channels provided at info@adorablestuff.in. We aim to address and resolve all customer concerns promptly and effectively.
11.3 Actions Against Inappropriate Customer Behaviour: In the event of receiving repetitive, harassing, or abusive communications from a customer, especially those that disrupt our ability to provide services to other customers or that cause distress to our employees, we reserve the right to take the following actions:
11.4 Cooperation with Law Enforcement: We may involve law enforcement or other legal authorities if the situation warrants such action, particularly in cases where threats or severe harassment occur.
11.5 Transparency and Documentation: All interactions with customers who exhibit inappropriate or abusive behaviour will be documented thoroughly to ensure a transparent and justified response to any claims or legal actions.
11.6 Review and Appeal: Customers who believe that their order was unfairly cancelled or who wish to contest any action taken against them may submit a formal appeal via our official email. This appeal will be reviewed by a senior customer service manager, and a response will be provided within a specified timeframe.
Acceptance of Terms: You agree to these terms and conditions by placing an order. Non-compliance with these terms may result in an order being cancelled without a refund.